Refund and Return Policy

At Kand Sweets, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund and return policy to provide you with peace of mind.

1. Returns: You may return any unused and unopened items within 2 days of delivery for a full refund. To initiate a return, please contact us at info.kandsweets@gmail.com with your order number and reason for return. Once we receive your request, we will provide you with further instructions on returning the item(s).

2. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.

3. Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return the original item(s) for a refund and place a new order for the desired item(s) on our website.

4. Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item(s). If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info.kandsweets@gmail.com with photos of the damage or defect. We will work with you to resolve the issue promptly.

Contact Us: If you have any questions or concerns about our refund and return policy, please contact us at info.kandsweets@gmail.com. Our customer service team is here to assist you and ensure your satisfaction with every purchase.